PWCSA Frequently Asked Questions FAQ


Prince William County Service Authority

CUSTOMER SERVICE Home Start New Service Login to Pay Bill Customer Service FAQ Understanding Your Bill Automatic Bill Payment Sign up to Pay Bill Online Service Problems Past Due Account Discontinue Service Change of Address User Rates Availability, Inspection and Other Fees Consumer Confidence Reports For Engineers ABOUT US About Us News and Media The Pipeline video newsletter Community Outreach Programs Board of Directors Officials Board Meeting Schedule Careers Customer Responsibilites Get to Know Your Water Comprehensive Annual Financial Report Planning, Business and Development Hydrant Meter Program Procurement Sitemap MORE LINKS Our Environment RFP and IFB Announcements Privacy		How do I request new service? You may do it online at, by clicking here. or by calling Customer Service at (703) 335-7950. You may also email Customer Service with questions at, customerservice@pwcsa.org. What if my service has been interrupted or I am having service problems? To troubleshoot your service problem, please first visit our Service Problems page , for recommendations and quick tips. If your issue is not listed or you need further assistance, please call Operations and Maintenance at (703) 335-7982. To reconnect service after a past-due account, call Customer Service, 8:00am - 5:00pm, Monday through Friday at 703-335-7950. Can I pay my bill online? Yes. Click here for both online bill pay and automatic bill payment. Do you have information on the quality of my drinking water? Yes. Every year the Service Authority publishes the Consumer Confidence Report (CCR) as required by law. That publication, which is also available online, details what is in your drinking water, what the water is tested for and the results of those tests. You may view the CCR for your service area by clicking here. What do I do if I am having trouble signing into NEOGOV on the Careers page? If your having login (password) difficulties trying to sign into NEOGOV please call: 1-888-NEOGOV1 (1-888-636-4681) then choose Option 2 (Customer Support) then choose Option 1 (Applicant) General Information How was the Service Authority created? The Service Authority was created by a resolution of the Board of County Supervisors of Prince William County, Virginia on January 11, 1983. The Authority is chartered by the State Corporation Commission and is an independent public body responsible for providing a comprehensive County-wide drinking water and water reclamation system. Is the Service Authority a part of the Prince William County Government? How is it managed? The management of the Authority is vested in an eight-member Board of Directors that is appointed by the Board of County Supervisors. The Authority's Board appoints the General Manager, who is responsible for the daily management of the Authority. How many accounts does the Service Authority serve? The Prince William County Service Authority currently provides drinking water and water reclamation services to more than 75,000 accounts -- over 200,000 people -- in the state's second-largest county. Where do you get your water? The Authority gets water from three sources: Lake Manassas, the Occoquan Reservoir and the Potomac River. Treated water from each of these sources flows to customers in three different parts of the Authority’s service area. Where is wastewater treated? Wastewater from the Authority’s service area is treated at two different facilities in Northern Virginia. The H. L. Mooney Water Reclamation Facility in Woodbridge treats wastewater from the eastern portion of the County. The Upper Occoquan Sewage Authority in Centreville treats wastewater from Authority accounts in western Prince William County. Where are you located? The Service Authority street address is 4 County Complex, Woodbridge, VA 22192. Prince William County is located 35 miles southwest of Washington D.C. and is an integral part of the Washington metropolitan area. The County is traversed by two major interstates, providing access to the metropolitan area and surrounding jurisdictions. Environmental Stewardship What are you doing to protect the Chesapeake Bay from pollution? To meet upcoming state environmental regulations, the Service Authority has embarked on an estimated $150 million upgrade and expansion of the H. L. Mooney Water Reclamation Facility in Woodbridge. The first phase of the planned expansion will significantly lower the amount of nitrogen released from the facility to three parts per million, a level that will be enforced by the Virginia Department of Environmental Quality (DEQ) beginning January 1, 2011. The current DEQ regulation for effluent nitrogen levels is eight parts per million for wastewater treatment plants that, like the Mooney Facility, discharge into the Potomac estuary. The expansion will also increase the amount of wastewater the plant can treat daily to 18 million gallons of inflow per day to 24 million gallons per day. How do you balance growth and the environment? The Service Authority is committed to meeting the needs of the growing community and protecting the Chesapeake Bay Watershed. The upgrade of the Mooney Facility will help ensure that customers enjoy continued quality service while the Authority does its part to protect the environment.		ENVIRONMENTAL STEWARDSHIP Drinking Water and Water Reclamation Consumer Confidence Reports Going Green Chesapeake Bay Watershed Conservation Tips Only Tap Water Delivers For Kids and Teachers Decrease the Grease! Conservation House Before You Put it Down the Drain Leak Detection Espanol RELATED LINKS Environmental Protection Agency (EPA) American Water Works Association (AWWA) Water Environment Federation (WEF) Miss Utility Metropolitan Washington Council of Goverments Global Water Sanitations and Health International Water and Sanitation Centre Thames Water–World Water (This site contains links to web sites owned by third parties. These links are provided solely as a convenience to you and are not an endorsement by PWCSA of the contents on those other sites. PWCSA is not responsible for the content of any linked sites and makes no representations regarding the content or accuracy of materials on such sites. If you decide to visit any third-party sites using links from this site, you do so at your own risk.)

CUSTOMER SERVICE

ABOUT US

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How do I request new service?

You may do it online at, by clicking here.
or by calling Customer Service at (703) 335-7950. You may also email Customer Service with questions at, customerservice@pwcsa.org.

What if my service has been interrupted or I am having service problems?

To troubleshoot your service problem, please first visit
our Service Problems page , for recommendations and quick tips. If your issue is not listed or you need further assistance, please call Operations and Maintenance at (703) 335-7982.

To reconnect service after a past-due account, call Customer Service, 8:00am - 5:00pm, Monday through Friday at 703-335-7950.

Can I pay my bill online?

Yes.

Click here for both online bill pay and automatic bill payment.

Do you have information on the quality of my drinking water?

Yes. Every year the Service Authority publishes the Consumer Confidence Report (CCR) as required by law. That publication, which is also available online, details what is in your drinking water, what the water is tested for and the results of those tests. You may view the CCR for your service area by clicking here.

What do I do if I am having trouble signing into NEOGOV on the
Careers page?

If your having login (password) difficulties trying to sign into NEOGOV please call:

1-888-NEOGOV1 (1-888-636-4681)

then choose

Option 2 (Customer Support)

then choose

Option 1 (Applicant)

General Information

How was the Service Authority created?

The Service Authority was created by a resolution of the Board of County Supervisors of Prince William County, Virginia on January 11, 1983. The Authority is chartered by the State Corporation Commission and is an independent public body responsible for providing a comprehensive County-wide drinking water and water reclamation system.

Is the Service Authority a part of the Prince William County Government? How is it managed?

The management of the Authority is vested in an eight-member Board of Directors that is appointed by the Board of County Supervisors. The Authority's Board appoints the General Manager, who is responsible for the daily management of the Authority.

How many accounts does the Service Authority serve?

The Prince William County Service Authority currently provides drinking water and water reclamation services to more than 75,000 accounts -- over 200,000 people -- in the state's second-largest county.

Where do you get your water?

The Authority gets water from three sources: Lake Manassas, the Occoquan Reservoir and the Potomac River. Treated water from each of these sources flows to customers in three different parts of the Authority’s service area.

Where is wastewater treated?

Wastewater from the Authority’s service area is treated at two different facilities in Northern Virginia. The H. L. Mooney Water Reclamation Facility in Woodbridge treats wastewater from the eastern portion of the County. The Upper Occoquan Sewage Authority in Centreville treats wastewater from Authority accounts in western Prince William County.

Where are you located?

The Service Authority street address is 4 County Complex, Woodbridge, VA 22192. Prince William County is located 35 miles southwest of Washington D.C. and is an integral part of the Washington metropolitan area. The County is traversed by two major interstates, providing access to the metropolitan area and surrounding jurisdictions.

Environmental Stewardship

What are you doing to protect the Chesapeake Bay from pollution?

To meet upcoming state environmental regulations, the Service Authority has embarked on an estimated $150 million upgrade and expansion of the H. L. Mooney Water Reclamation Facility in Woodbridge. The first phase of the planned expansion will significantly lower the amount of nitrogen released from the facility to three parts per million, a level that will be enforced by the Virginia Department of Environmental Quality (DEQ) beginning January 1, 2011.

The current DEQ regulation for effluent nitrogen levels is eight parts per million for wastewater treatment plants that, like the Mooney Facility, discharge into the Potomac estuary. The expansion will also increase the amount of wastewater the plant can treat daily to 18 million gallons of inflow per day to 24 million gallons per day.

How do you balance growth and the environment?

The Service Authority is committed to meeting the needs of the growing community and protecting the Chesapeake Bay Watershed. The upgrade of the Mooney Facility will help ensure that customers enjoy continued quality service while the Authority does its part to protect the environment.

ENVIRONMENTAL STEWARDSHIP

Drinking Water and Water Reclamation

Consumer Confidence Reports

Going Green

Chesapeake Bay Watershed