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A Summary of Your Bill
Monthly Billing Dates
Bills for service are rendered monthly. Charges consist of a monthly service
charge and a volume charge based on the monthly usage. Because bills are based
on past usage, bills are due when rendered. Accounts are considered past due
when payment is not received twenty-one (21) days after the date of the bill.
Meters are read each month to determine usage.
Estimated Bills
When inclement weather or other obstruction prevents the Service Authority from
reading your meter, your bill will be estimated. Whenever possible, the estimate
is based on your past consumption. If this information is not available, the
estimate is based on system-wide average usage. PLEASE NOTE: Although an estimate
may be higher or lower than your actual usage, this will correct itself when
your meter is read the following month.
Where to Pay
Your monthly bill contains a pre-printed return envelope for your convenience.
Payments should be mailed to:
PWCSA
P O Box 71062
Charlotte NC 28272-1062
(This is a NEW address as of October 1, 2007)
Payments may also be delivered to the Service Authority's
office at 4 County Complex Court.
Drop Box Locations:
Main Building -4 County Complex Court (Box located to the left of the front doors)
Wellington Road Operations Center - 8410 Virginia Meadows Drive, Manassas, VA (Box located in the parking lot)
Neabsco Maintenance Facility - 15801 Neabsco Road, Woodbridge, VA (Box located in the parking lot)
Returned Checks
A fee of $25.00 will be assessed for each returned check. The amount of the returned
check, plus the fee, must be paid by certified check, cash or money order.
Past Due Balances
Accounts with past due balances greater than $50.00 are subject to disconnection within 25 days from the due date. All overdue balances, plus any incurred late, delinquent, or restoration fees are due in full prior to service restoration. Guaranteed funds or other required payment types may be required depending on payment history. Payments using credit cards will be accepted only during normal business hours. During extraordinary circumstance and at the customer’s request, a payment plan may be arranged through the Customer Service Department, during normal business hours (8:00am-5:00pm), Monday-Friday. Pay arrangements are at the discretion of the Authority based on existing policies and the customer’s account history and typically do not exceed a six month period.
Termination for Non-Payment
Any unpaid balance appears as a balance forward on your next bill. If you receive
a bill with a balance forward, termination for nonpayment of the balance forward
will occur on the due date for current charges. Accordingly, please pay all
balance forward charges promptly. A delinquency fee of $35.00 will be charged
to all accounts that are not paid by the actual cut-off date for that billing
cycle regardless of whether physical disconnection occurs. All past due balances,
plus the delinquency fee, must be paid prior to service restoration.An after hours reconnection
fee of $90.00 will be assessed when the reconnection request is received after
6:00 p.m. on weekdays, or anytime on weekends or holidays.
Final Bills
When a customer requests termination of service, the Service Authority reads
the meter and renders a bill for usage through the termination date. When service
is transferred from one property to another within the Service Authority's
service area, and the final bill remains unpaid after the due date, the outstanding
balance will be transferred to the customer's new account.
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