PWCSA Billing Schedule


Prince William County Service Authority

CUSTOMER SERVICE

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Contents:
Billing procedures and payment Schedule
Reading Your Bill
Automatic Bill Payment
Bill payment online

Billing Procedures and Payment Schedule

Monthly Billing Procedures and Dates

Bills for service are rendered monthly. Service charges are billed to an account from the time the meter is set.

Because monthly bills are based upon past usage, bills are due when rendered. Bills are considered past due twenty-one (21) days from the date of the bill.

A transaction charge of 10% will be assessed on payments not received 25 days after the date of the bill.

Services may be cut off for non-payments if payment is not made by the 20th day following the due date of the bill. PLEASE NOTE: If you receive a monthly bill with a balance forward, termination for non- payment of the balance forward will occur on the due date for the current charges. Accordingly, please pay all balance forward charges promptly.

Customer Payment Policies

Payments may be mailed or delivered to the Service Authority's office a 4 County Complex Court. A night deposit box is available for the receipt of payments after normal business hours. Payments may be mailed to:

PWCSA
P O Box 71062
Charlotte NC 28272-1062

(This is a NEW address as of October 1, 2007)

Payments may also be made at a drop box at the Service Authority's Wellington Road Operations Center, located at 8411 Virginia Meadows Drive, Manassas, Virginia.

A fee will be assessed for each returned check. The amount of the returned check, plus the fee, must be paid by certified check, cash or money order only.

A delinquency fee will be charged to all accounts which are not paid by the actual cut-off date for that billing cycle regardless of whether physical disconnection occurs. The past due balance, plus the delinquency fee, must be paid prior to service restoration. The fee applies to unmetered sewer and trash services as well as to metered services. An additional reconnection fee will be assessed if the reconnection request is received after 6:00 p.m. during the week, or anytime on weekends or holidays.

If service is transferred from one property to another within the Service Authority's service area, and the final bill remains unpaid after the due date, the outstanding balance will be transferred to the customer's new account.

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Reading Your Bill

Click on the image to see a PDF with details.

(Roll over sections for more info.)

A Summary of Your Bill

Monthly Billing Dates
Bills for service are rendered monthly. Charges consist of a monthly service charge and a volume charge based on the monthly usage. Because bills are based on past usage, bills are due when rendered. Accounts are considered past due when payment is not received twenty-one (21) days after the date of the bill. Meters are read each month to determine usage.

Estimated Bills
When inclement weather or other obstruction prevents the Service Authority from reading your meter, your bill will be estimated. Whenever possible, the estimate is based on your past consumption. If this information is not available, the estimate is based on system-wide average usage. PLEASE NOTE: Although an estimate may be higher or lower than your actual usage, this will correct itself when your meter is read the following month.

Where to Pay
Your monthly bill contains a pre-printed return envelope for your convenience. Payments should be mailed to:

PWCSA
P O Box 71062
Charlotte NC 28272-1062

Payments may also be delivered to the Service Authority's office at 4 County Complex Court or the Wellington Road Operations Center at 8411 Virginia Meadows Drive, Manassas. A night deposit box is available for the receipt of payments after normal business hours.

Returned Checks
A fee of $25.00 will be assessed for each returned check. The amount of the returned check, plus the fee, must be paid by certified check, cash or money order.

Past Due Balances
Accounts are considered past due when payment is not received twenty-one (21) days after the date of the bill. A transaction charge of 10% of the unpaid balance will be assessed if payment is received 25 days after the date of the bill..

Termination for Non-Payment
Any unpaid balance appears as a balance forward on your next bill. If you receive a bill with a balance forward, termination for nonpayment of the balance forward will occur on the due date for current charges. Accordingly, please pay all balance forward charges promptly. A delinquency fee of $35.00 will be charged to all accounts that are not paid by the actual cut-off date for that billing cycle regardless of whether physical disconnection occurs. The past due balance, plus the delinquency fee, must be paid prior to service restoration. Reconnection fee of $90.00 will be assessed when the reconnection request is received after 6:00 p.m. on weekdays, or anytime on weekends or holidays.

Final Bills
When a customer requests termination of service, the Service Authority reads the meter and renders a bill for usage through the termination date. When service is transferred from one property to another within the Service Authority's service area, and the final bill remains unpaid after the due date, the outstanding balance will be transferred to the customer's new account.

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Automatic Bill Payment

Enjoy the benefits and sign up for our Free and Easy Service! Pay your water and sewer bill automatically from your savings or checking account. For more information and to sign up now, click here to print the Automatic Bill Payment Authorization form. Complete the entire form:

1. Preferred begin date
2. Name of bank
3. Bank account number
4. Complete Service Authority account number
5. Attach a voided check
6. Signature

Please ensure that you attach a valid voided check to your application. Deposit slips are not accepted, and may delay and/or result in a denied application request.

Mail to:

PWCSA
P O Box 71062
Charlotte NC 28272-1062

Fax to:
703-335-8949
Attn: Automatic Bill Payment

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Bill Payment Online

Monthly Billing Procedures and Dates Pay your water and sewer bill (click here for Important Disclaimer)

Follow the link below.
Enter either jurisdiction code 1058 or select Prince William Water Authority as the client name.
Enter a Payment Type of Utility Bill.
Follow the screen instructions. Pay your Utility Bill on the internet* There is a fee for this convenience. After you enter in the amount you wish to pay, the system will tell you the fee and add the fee to the payment. You will have the option to authorize the payment. You may cancel the transaction if the fee is unacceptable to you. The system will display a screen containing a receipt number.

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ENVIRONMENTAL STEWARDSHIP

Drinking Water and Water Reclamation

Consumer Confidence Reports

Going Green

Chesapeake Bay Watershed